- Contact Lumo by email.
- You don't need to send recordings or chats in your first message.
- Find purchase and refund conditions, and help managing your data, here.
These are the key points. Read the full details below.
Contact
For questions about Hibi, problems or personal information, please contact Lumo by email.
Include “Hibi” and the subject of your inquiry in the subject line. For a problem, tell us your app version, iPhone model, OS version, what happened and the steps involved. We will reply from the same email address.
Compose an emailManaging records and backups
Hibi stores recordings, transcripts and chats on your device. The operator cannot remotely view, restore or delete them. If you need help with an action on your device, tell us what you want to do without sending the contents themselves.
- Export important records as a ZIP backup from the app's Settings.
- Before deleting records, check what you are deleting in the app and the selected audio retention period.
- Manage and delete exported ZIPs, shared copies and OS backups separately at each destination.
- Information saved or imported in earlier versions may still be present in records or backups.
For details on information handling and requests for disclosure, see the Privacy Policy for details.
Purchases and refunds
Hibi is in development. Its planned Japan price is JPY 1,000 including tax, as a one-time purchase. This site does not sell the app or process payments.
After release, App Store purchases and refunds will follow Apple's procedures. For conditions, see the Commercial Disclosure ; for instructions, see Apple's refund guide for details.
Attachments
Please do not send passwords, verification codes or card numbers. You also don't need to send recordings, chats or unedited screenshots containing other people's information. First, describe the problem. If material is needed for an investigation, we will explain what is needed and how to send it.