Seller Information and Contact Details
Business Name / Operating Name: Lumo. Information regarding the seller—including their legal name, address, telephone number, and other details required by law—is available upon request. Please contact us at info@lumo.tokyo, and we will provide this information promptly (via email or other means) with sufficient time for you to review it before making a purchase decision. There is no fee for this disclosure. The use of a business name does not replace the requirement to provide a legal name as mandated by law.
Email Address: info@lumo.tokyo. Please use this address for inquiries regarding seller information, application technical issues, or terms of purchase. Do not include passwords, authentication codes, or credit card numbers in your correspondence.
Product, Selling Price, and Additional Costs
Product: "AI Inc.," a business simulation application (digital content). The selling price, currency, and product details will be displayed on the App Store product page and the purchase confirmation screen at the time of release. For sales in Japan, the price is displayed inclusive of tax. Prices and currencies may vary depending on the country or region.
Users are responsible for any costs associated with internet access, data usage for downloading or syncing, and device-related expenses, in accordance with their own service agreements. As these are digital products, there are no shipping costs. This website does not accept reservations, advance payments, or credit card information.
Payment Methods and Timing
Once the product is available, payments are processed using the payment methods registered to your Apple Account for use with the App Store. Charges are applied through Apple’s system at the time the purchase is approved; the actual date of withdrawal from your account will depend on the terms set by Apple and your chosen payment provider. No direct payments are processed through this website.
Availability and Terms of Use
Once sales begin, you may use this app after completing the purchase process, obtaining any necessary approvals, and finishing the download. Delays may occur due to factors such as pending approvals, network issues, or download times. If a specific release date or availability date for a pre-order item is set, it will be displayed on the App Store screen prior to purchase.
Please check the App Store product page at the time of release for information regarding compatible devices and operating systems, age ratings, file size, and available regions. Optional iCloud synchronization requires a compatible Apple Account, appropriate iCloud settings, an internet connection, and sufficient available storage space.
One-time purchase, duration and restrictions
The planned sales model is a paid app with a one-time payment. There are no subscriptions, recurring charges or automatic renewals to cancel. The purchase grants usage rights under the applicable EULA and law; it does not promise compatibility with every future device or OS, or perpetual service availability.
Any restrictions—such as limitations on sales regions, purchase periods, or other conditions—will be displayed on the App Store product page or purchase screen. Please note that this website does not currently accept purchases or pre-orders.
Returns, Cancellations, Refunds, and Non-Conformity
As this is a digital product, it cannot be returned or exchanged as a physical item. Requests for cancellations or refunds following an App Store purchase must be submitted through Apple’s refund request process; the eligibility for a refund and the refund amount will be determined according to Apple’s terms and applicable laws. The operator does not provide an unconditional guarantee for refunds requested due to the purchaser's personal reasons.
Japan’s cooling-off rules for door-to-door and similar sales do not apply to distance sales under Japan’s Specified Commercial Transactions Act. This does not remove any cancellation, withdrawal, termination or refund rights under applicable law, including mandatory rights in your place of residence. Review the App Store terms before purchasing.
Please report any issues—such as features not functioning as described—to info@lumo.tokyo. We will investigate, provide fixes, or offer guidance as appropriate. Your statutory rights—including the right to request a remedy (such as repair or replacement), a price reduction, contract termination, or damages in the event that the service does not conform to the terms of the agreement—are not limited by any guidance provided regarding Apple’s refund procedures.
Request a refund from Apple ↗